Agentic AI is reshaping enterprise automation at a scale few predicted. In this TechVoices interview, Automation Anywhere CEO Mihir Shukla discusses how AI agents are transforming business operations, why enterprises need a platform approach to integrate workflows, and how the future of work will demand new organizational models.
From reducing costs to reimagining what work itself means, Shukla provides deep insight about future directions in agentic AI.
Core Takeaways
- With agentic AI, automation can extend from 20% of processes (via RPA) to 40–80%, transforming enterprise efficiency.
- The future of work will shift from capability-based departments to outcome-driven teams, unleashing new human potential alongside AI agents.
- Process reasoning engines mark a breakthrough in combining automation with real-time decision-making, enabling enterprises to execute complex workflows instantly.
Key Quotes
On Scaling Digital Workers
“Automation Anywhere is an AI and automation software company. We serve enterprises of every size, with 5,000+ customers across 90+ countries. Using our platform, businesses have deployed more than 400 million AI-powered digital workers worldwide. Some run autonomously, others act as assistants alongside humans. Anyone who thinks AI’s future is still ahead should look at these 400 million digital workers—they are proof the future is already here.”
On Expanding Automation’s Reach
“With RPA, we could automate about 20% of processes. With agentic AI, we’re now able to automate 40–80% of work as we know it. That scale of transformation changes everything for enterprises. It moves automation from a cost-savings tool into a complete reinvention of how business operates.”
On Enterprise ROI and Adoption
“Take our customer Petrobas: they saved $120 million in just three weeks using our platform. That wasn’t hypothetical ROI—it was real, and it immediately funded many more AI projects. When you can achieve that scale of impact, the conversation about whether to adopt AI is over. The real question for CIOs becomes: which projects deliver the biggest return, and in what sequence should we implement them?”
On the Future of Work
“Without a doubt, 40–80% of today’s work can be automated. But does that mean fewer jobs? It depends on how we imagine the future. If we believe today’s world is the best we can do, then yes, it reduces workforce. But I believe new ideas and new markets will emerge. Think of banks: most serve only 15% of the population. With AI, they could double their market. The future of work will be about organizing teams around outcomes, not departments, unleashing human creativity to achieve unimaginable things.”
